Ordering, Delivery and Returns Information
Please ensure that when placing the order, you have correctly measured the amount of artificial grass you will need, allowing at least 10cm for cutting and acclimatisation. It is important that artificial grass pieces are all placed in the same directional pile if more than one piece is needed so this should be taken into account when measuring. Please refer to our measuring guide for assistance and feel free to contact us for advice prior to placing your order.
Due to the weight and size of the artificial grass, please make sure that there is somebody available at time of delivery to help the driver. The driver will deliver the goods onto your driveway/ front of house so please ensure that there is adequate space. If you think that there may be a problem with delivery or access, please contact us before placing the order as a re-delivery charge will be applicable if goods have to be taken away and brought back at a later date.
Delivery times cannot be guaranteed however we will be able to inform you the day of delivery in order for you to arrange for somebody to be available to sign for the goods.
Once your order has been cut and delivered, we cannot accept returns on any non-faulty goods after 7 days of purchase. If you feel that your artificial grass or products have been damaged or are faulty in any way or if you wish to cancel your order, please contact us within 7 days of purchase. If you have feel the goods have been damaged, please sign the delivery note as UNCHECKED and then notify us within 24 hours as we cannot be held liable for anything that has been signed for. Damaged goods will be collected and replaced unless a refund has been requested. Goods must be in their original packaging when returned.
Refunds will be made through the same method of payment used to order the goods within 14 working days of receipt. Any extra delivery charges for non-damaged items will be deducted from the amount refundable.
The colour of the artificial grass may vary slightly from the pictures on our website therefore we strongly recommend that you order a sample prior to placing the order.
When ordering more than one piece of artificial grass, please be sure to order at the same time as we cannot guarantee that all pieces will come from the same batch if ordered separately therefore a slight colour variation may occur (less than 10%).
All our prices are displayed in GBP and are exclusive of VAT. VAT will be applied at checkout at a rate of 20%.
Please feel free to contact us via telephone or e-mail or using our contact form. We will be happy to help with any enquiries you may have regarding our products or services, any comments you have or to provide information on an order that you have placed with us.
Tel: 0800 533 5779/ 0744 343 0968
We currently accept secure payments using credit/debit cards via PayPal through an SSL server. We also offer BACS as a payment option at checkout where you will be given out bank details in order to send payment. Once we have received payment we will notify you and process your order.
Here at Ecograss Limited your privacy is important to us. We will use any information that you provide lawfully in accordance with the Data Protection Act 1998.
- We will collect name, address and contact details that you provide in order to process orders when purchasing online, send you samples, and to notify you of any promotions that we have.
- We will never pass or sell your information on to any third parties without your permission. We will only pass information on to courier services in order to deliver your products.
- Payments made through our website are done through PayPal therefore we will never see/store your credit or debit card details.
- We will never collect any sensitive information about you.
- You can contact us at anytime if you wish for your contact details to be removed from our database.