Supply & Installation of Artificial Grass – A Family Run Company

sales@eco-grass.co.uk

Frequently Asked Questions

Absolutely- dogs love it. In fact, most of our installations have been for dog owners! It can be easily cleaned and hosed down if needed. We recommend cleaning with warm, soapy water or diluted disinfectant, especially if there have been dry spells.

Our artificial grass comes with a pre-punched backing which allows for drainage. We also install this onto a sub-base of crushed stone and granite dust, levelling and compacting this in order to create a firm and permeable base ready for installation. The water/rain drains as a natural lawn would- if not better! This is especially beneficial if you have clay soil or poor drainage (most new builds!).

Initially it may seem a big outlay however being a long term investment, it is cheaper in the long run than a natural lawn. The average 40sqm lawn will cost around £1800.00 which divided over a typical lifespan of 15 years works out to just £120.00 a year! Many people pay £20 a fortnight to have their lawn cut/maintained- this is £480.00 per year.  Therefore, the elimination of mowing, watering, fertilisers and regular lawn replacement can definitely save you money in the long run- Not to mention the cleaning costs of muddy carpets and clothing…

The average installation ranges from £35-£65/m2 fitted including all labour, materials and VAT. This will depend on groundwork required, product chosen and size of the area. Contact us for an accurate quotation.

Our artificial grass is fully UV stabilised and tested against fading and is also covered with a guarantee of 10 years. We have installed 1000’s of square metres of artificial lawn across England and in Cyprus where the sun shines strongly and temperatures reach over 40 degrees- yet this has not had any effect on our grass.

Being artificial grass specialists, we offer a full supply & installation service. For this, our price will include hiring and organising a skip if required, removal of existing turf/patio, preparation of sub-base and artificial grass installation including specialist adhesives, seaming tape and pins. The price we agree is the price you will pay! No hidden extras.

The average installation can be completed within 1-2 days. Larger installations from 3-7 days. We will let you know an exact timescale when quoting.

Artificial lawns are very low maintenance however as with everything, there are things you can do to keep it in top shape.

Keep the lawn clean

Although they wont harm the lawn, leaves and twigs may fall onto the grass. If neglected, this may lead to unwanted weed growth. It is best to remove these with a stiff broom, plastic rake, blower- or even a hoover!

Brush the pile

Every month or two, we’d recommend a good brush up of the pile to keep the fibres upright! Sunlight/heat do lift the pile naturally however in areas where there is a lot of footfall, its always best to brush the fibres back up to help prevent flattening

Weed killer

Some stubborn weeds may find their way through and airborne seeds can settle on top of the surface. We recommend removing any weeds that surface and spraying a weed killer once or twice a year to help prevent any weeds popping up through the drainage holes around the edges. Also to help prevent any moss growth. (please note that this must be a water based weed killer and we recommend doing a test patch on an offcut first).

Pet owners

Pet owners love our lawns as they are easily maintained! You should ensure that all mess is removed from the surface and if needed, you can hose the area down or use warm water to rinse away any residue. A mild detergent can be used such as diluted Zoflora to keep the lawn smelling nice and fresh. Pet odour removers can also be purchased. (Please contact us for more information on this )

Things to avoid

It is important to remember that any naked flame such as a BBQ, bonfire/fireworks or smoking can cause irreversible damage to your lawn therefore should be avoided on or near your lawn. Garden mirrors should not be placed near the lawn as these can also cause the fibres to melt if the sunlight is reflected off the mirror and on to the lawn.

terms & conditions of installation agreement

•The price given is a true estimate of what we expect to charge you. If there are circumstances that we could not have been aware of, that will affect the price, we will provide you with an updated price. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.
•Prices are quoted on the assumption that there is clear, straight & flat external access to the site and a driveway available for a skip the day prior to installation (this will be Saturday if commencing works on a Monday).
•Skips are hired by ourselves on your behalf for convenience to yourselves. Should you prefer to hire your own skip then we can deduct skip hire from the quote. We recommend that you place protective boarding/ wooden planks onto the drive prior to skip arrival as we cannot take responsibility for damage caused by skips/ their drivers and we are unable to provide this ourselves. If there are any foreseeable issues with a skip lorry or hi-ab truck getting to your property e.g narrow roads/bends, we must be informed of this prior to booking. Collections are down to the skip companies own schedules. We cannot be held liable for late collection.
•Skip permits are not included in the quote unless specified and will incur an extra charge to be placed on road if no driveway is available
•Any error in measurements which have been provided by yourselves will incur an extra charge if this results in additional material being required. Please ensure that you provide us with maximum widths & lengths prior to installation.
•Prices do not include supply or removal of any trees, plants or roots unless otherwise stated. Any trees/plants that are to be removed or relocated must be done so prior to the day of installation.
•Prices do not include edging unless otherwise stated. If additional edging is requested or required on the day of installation, this will be charged at £8.50/m
•Groundworks quoted for are to follow existing ground heights/ levels unless raising or lowering the level is specified on quotation.
•Landscaping works such as new patios/decking or sleepers/ edging must be completed before the installation date
•If we are unable to carry out the installation on the day due to being misinformed or not informed of certain information, an aborted installation fee of £500.00 will apply.
•We will not be liable for any damage unless caused by our own installers or our own negligence.
•Please advise the installers of any cables in the vicinity prior to works as we cannot be held responsible for any damage to wires or cables if not aware of their locations
•We will endeavour to complete the work within a reasonable time. We are only liable for delays caused by our negligence. Weather conditions may mean that we will have to rearrange installation dates. We cannot be held liable for any direct or indirect loss as a result of this.
•Due to ongoing aggregate shortages at present,  we may need to use alternative aggregate types where not available
•We work in line with the Consumer Rights Act 2015, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand). Any goods provided should be of satisfactory quality, fit for the purpose and as described. If a problem arises, we aim to resolve the issue within a reasonable time.
•If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email).  This will ensure both parties have records and can refer back to what was agreed. We may not be able to accommodate any changes requested by yourselves at the time of installation if not agreed beforehand.
•Deposits are non-refundable. Cancellation within 2 weeks of start date will incur a 20% charge of job value. Cancellations within 1 week of start date will incur a 50% charge of job value.